Terms

Return Policy

Products that are not eligible for return or exchanged are marked on their respective product pages. Eligible items can be returned or exchanged within 14 days of delivery.

A return shipping fee applies if you return all items from your order. Returns are free if you keep at least one item from your order. There is no return fee if you're exchanging an item.

A return label will be included in your shipment. A refund will be issued when package is received by Sorry Dad Co. If a return label is not included, please email support@sorrydad.co to coordinate.

To coordinate an exchange, please email support@sorrydad.co

Returned/exchanged items must be unworn and unwashed.

All print sales are final. We do not issue refunds or allow exchanges to be made.

If you have an issues with an order (lost or damaged) please email support@sorrydad.co and we’ll get you sorted!


Made to Order 

Orders with apparel, accessories, prints and home goods that are made to order can be cancelled up to 12 hours after your order is placed.

Neon Signs can be canceled up to 48 hours after being placed, before the item is sent to fulfillment. If after 48 hours the MTO item is requested to be canceled, the maximum refund is 50% of the original order price.

 

Shipping

Most products will ship out within 2-5 business days. Some items might ship separately due to ‘on demand’ production practices.

Neon signs are made to order, and have a 3-4 week lead time.

Tracking information will be relayed as soon as the order ships.

Shipping fees are calculated based on location and the carrier rate.

Purchase for Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Copyright & Trademarks

All content of our website is protected by United States and international copyright laws. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.

Unless expressly stated to the contrary, the copyright and all intellectual property rights (such as, design rights, trademarks, logo, copyright, illustration, sketch, patents etc.) in all material provided on the Sorry Dad site remains the property of Cali Rockowitz (sole owner).  Sorry Dad-owned material on website including design, image layout, design layout, sketch and all images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, and all content is restricted for commercial use. Permission for any other type of use must be obtained from Cali Rockowitz. Email: cali@sorrydad.co

Privacy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, It won't affect the user's experience.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • Within 7 business day

We will notify the users via in-site notification

  • Within 7 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

SMS Communication Clause:

 

By providing your phone number or opting in to receive SMS notifications from Sorry Dad Co., you consent to receive text messages from us for various purposes, including but not limited to:

 

  • Account-related notifications: We may send you SMS messages regarding your account status, password resets, and security alerts.
  • Transactional updates: We may send you SMS messages to provide updates on your orders, deliveries, or any other transaction-related information.
  • Marketing and promotional messages: With your express consent, we may send you SMS messages to inform you about new products, services, special offers, discounts, or upcoming events that may be of interest to you.
  • Surveys and feedback requests: We may occasionally send you SMS messages to request your participation in surveys, polls, or to seek feedback about our products or services to improve customer experience.
  • Customer support: If you reach out to our customer support team via SMS, we may reply to your inquiries or provide assistance through text messages.

 

Standard messaging rates and fees may apply, depending on your mobile service provider and plan. You may opt out of receiving SMS messages at any time by following the instructions provided in the text message or by contacting us directly. However, please note that opting out of SMS messages may limit our ability to communicate important information to you.

 

We value your privacy and take appropriate measures to safeguard your personal information. For more details on how we handle and protect your data, please refer to our full privacy policy.

 

Refund Policy

If you make a payment that exceeds your outstanding balance and retainer, Friend of a Friend will credit the difference within 15 days of receiving written notice of the overpayment. You can send your written notice regarding possible overpayment to:

Sorry Dad Co.

1940 S Quaker Ridge Pl, ONTARIO California 91761, United States

 

Note: On your written notice of overpayment, please remember to include your name, address and phone contact information, as well as the Client Code for the account on which the overpayment was made. Friend of a Friend does not provide any refunds of online payments except in cases where the online payment exceeds the outstanding balance and retainer of your account.

Contacting Us

We take data privacy seriously. If you feel there has been unauthorized use or unlawful processing of Personal Data by Sorry Dad Co. or any of its partners, please report it to immediately: info@sorrydad.co.

Last Edited on 2022-08-03

 

  • support@sorrydad.co
  • 1940 S Quaker Ridge Pl, ONTARIO California 91761, United States

 

© 2023 All rights reserved.

Los Angeles, CA

© Sorry Dad Co 2023